Customer Care
Shipping, Returns & Refunds
Everything you need to know about shipping timelines, return eligibility, refunds, cancellations, and damaged items.
Shipping
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Shipping
- Orders are delivered within 3-7 business days, depending on your location.
- All orders are processed within 1-3 working days after confirmation.
Order Tracking
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Order Tracking
- Tracking details will be shared via WhatsApp once your order is shipped.
Delivery Note
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Delivery Note
Your product will be delivered to your doorstep within 5 to 7 working days. Delivery timelines may vary due to unforeseen delays or high order volumes.
Return Policy
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Return Policy
- We offer a 3-day return window from the date of delivery.
To be eligible for return, the product must be:
- Unused and unworn
- In original packaging with tags and invoice
- All returns are subject to quality inspection after pickup.
Non-Returnable Items
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Non-Returnable Items
- Earrings, due to hygiene reasons.
- Products showing signs of use, damage, or tampering.
- Items purchased during special sale or offer periods, where specified.
Refund Process
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Refund Process
- Refunds will be processed after the product passes the quality check.
- The amount will be credited to the original payment method within 5-7 working days.
- Shipping charges, if any, are non-refundable.
Exchange Policy
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Exchange Policy
- We currently do not offer direct exchanges.
- Customers can initiate a return and place a new order after receiving the refund.
Cancellation Policy
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Cancellation Policy
- Before dispatch, orders can be cancelled within 12-24 hours of placing the order.
- A full refund will be processed for eligible cancellations before dispatch.
- After dispatch, orders cannot be cancelled once shipped.
- Customers can initiate a return after delivery where the product is eligible.
Important Notes
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Important Notes
- Returns that do not meet the above conditions may be declined.
- Aviras reserves the right to modify this policy at any time without prior notice.